About My Order

Once your order ships, we will email you all available tracking information. We are available every day from 6am - 9pm MST to answer any questions you may have regarding your order or shipment. Contact us at 1-866-804-0280.

We try to ship your order as quickly as possible, so once your order has been processed we are no longer able to cancel or modify it. If necessary your order may be returned or exchanged. Please see our Easy Returns for more information.

We make every effort to ship your items together; however, there are times when we may have to divide your order into multiple shipments.

Common reasons for dividing an order are:

  • Item availability
  • Items shipping directly from a vendor
  • Large orders requiring multiple boxes

Please note that when an order is divided into multiple shipments, you are not charged an additional fee.

An item is backordered when it is out of stock in our warehouse and is awaiting replenishment. There are times when an item may sell better than expected, and although we do our best to keep everything in stock at all times, delays can happen.

Your credit card will be charged when your order is submitted.

We're sorry for any trouble experienced during checkout regarding promotional offers.

Reasons your order may not qualify:

  • there may be certain requirements not met for the special offer
  • certain exclusions apply
  • the offer has expired
  • some vendors choose not to participate so we must honor our agreement
  • only one promotional code can be used per order

There are some categories that are excluded from promotions, see details.

Shopping at Cozyway is easy and safe! Use any of the following payment options during checkout: 

  • American Express
  • Visa
  • MasterCard
  • Discover
  • PayPal
  • Affirm
  • Venmo

Money orders and checks can be mailed in for orders placed over the phone or using the catalog.

Cozyway is required to follow state and federal tax regulations, and charge tax in the following states:

AL
AR
AZ
CA
CO
CT
FL
GA
IA
ID
IL
IN
KY
LA
MA
ME
MI
MN
MO
MS
NC
ND
NJ
NM
NV
NY
OH
OK
PA
RI
SC
SD
TN
TX
UT
VA
VT
WA
WI
WY

We apologize if your order arrives in less than perfect condition. For items that arrive damaged, immediately contact our customer service team at 1-866-804-0280 for further instructions. Our hours are 6am-9pm MST. Please keep all boxes and packing materials until informed otherwise.

Shipping & Delivery
Shipping Method Economy Standard Ground 2nd Day Air Express
Business Days 5-7 Days 2-5 Days 2 Days
Good Sam
Orders ≥ $69		 FREE $14.95 $24.95*
Non-Member
Orders ≥ $99		 FREE $14.95 $24.95*
Good Sam
Orders < $69		 $9.95 $14.95 $24.95*
Non-Member
Orders < $99		 $9.95 $14.95 $24.95*
* Most 1-20 lb. orders
  • The flat rate shipping and handling charges listed above are for shipments to a street address within the 48 contiguous United States only
  • All delivery times are quoted in business days, not including weekends and holidays.
  • Certain items may require additional shipping charges, and some items can only be shipped by truck service.
  • Cozyway reserves the right to limit quantities and/or charge actual shipping charges on bulk orders.
  • Economy Free Shipping is applicable on orders over $69 for active Good Sam members and on orders over $99 for all other customers.
  • Free Shipping only applies to orders shipped to a street address within the 48 contiguous United States.
  • Free Shipping is not valid on freight items, *free ship exempt items, returns, prior purchases, or express delivery. (*Free-ship exempt items are items that have been excluded from our free shipping policy based on weight and/or size. These items are denoted as an exclusion on the item detail page.)
  • The cost for items sent Freight shipment is shown on the item detail page. Rates for non-freight items, free ship exempt items, and rates on orders under $99.01 for customers who are not Good Sam members, will be calculated in checkout, after entering your shipping address.

Direct Ship (designated items only): Allow 10-14 business days for delivery.

Custom Items (designated items only): Allow up 4 - 6 weeks for delivery. Items shipped directly from manufacturer.

To track your shipment, select the link in your shipping confirmation email to monitor progress while in transit or click here for order status. You may also call 1-866-804-0280 or email us; our hours are (6AM-9PM MST). If the order is large and shipped in more than one box, your packages may arrive separately.

These areas require a special handling fee of $10 plus actual shipping charges based on the weight and dimensions of the package(s). Charges will be calculated during checkout. For Canadian and International customers, the shipping charge at checkout is an estimate; you will be contacted by our International department with an exact quote once the order has been submitted. Any applicable duties, taxes, customs charges, and brokerage fees are the responsibility of the customer.

Anyone intending to export or re-export an item after receipt from Cozyway is solely responsible for obtaining all necessary licenses and for filing the export in accordance with any and all applicable U.S. federal, state, and local laws as well as any other governing law. Diversion contrary to U.S. law is prohibited. Certain items may be prohibited from being exported from the United States. Certain items may be prohibited from being imported into certain localities, states, and/or countries. Cozyway is not liable for violations of any such laws.

Easy Returns

We believe in offering the very best value, quality, and selection. Plus, we want you to enjoy your purchase! In the event you wish to send a product back to us, you may return most unused items for a refund or exchange, minus shipping, within 90 days from the date of purchase unless noted below under exceptions and exclusions. Refunds are issued to the original form of payment.

For web orders, please contact our customer service team at 1-866-804-0280 to ensure your return or exchange is documented and any potential questions have been answered. In most cases, a return authorization will be provided, and, in every case, we’ll begin to keep an eye out for your return.

Good Sam Members who have maintained a continuous active membership status may return any unused and unopened product, purchased on Feb. 9, 2018, or later at any time. Good Sam Club members must be active on the date of product purchase. (Some exclusions apply.)

For Good Sam Protection Plans, simply give us a call at 1-866-804-0280 to return any Good Sam Protection Plan purchase. Purchases paid for with a personal check are subject to a 14-day hold period prior to being eligible for return.

Exceptions & Exclusions

  • Non-returnable items include custom made/cut or special-order items, generators, mattresses, gift cards and furniture items marked as ‘ships from vendor’. If proven defective, product returns or exchanges must be handled directly with the manufacturer.
  • Items that can be returned within 30 days if unopened and unused are: electronics and bedding.
  • After 30 days, defective product returns or exchanges must be handled directly with the manufacturer.
  • Clearance and Outlet items are sold as is and cannot be returned at any time.
  • Once an item is installed, we cannot accept a return or exchange. If the product becomes defective, product returns or exchanges must be handled directly with the manufacturer.
  • Returns on items using a promotional discount - Any items returned as part of a promotional discount will be prorated and the value of the discount, free product, or gift card will be deducted from the reimbursement for items returned. Items received as part of a free gift promotion cannot be exchanged unless damaged or defective and for a direct replacement only.
Pricing & Promotions

Everything we sell is covered by our satisfaction guarantee. If you aren't satisfied with one of our products or services, tell us, and we'll make it right. We take great care to ensure the accuracy of all information online. Prices and availability are subject to change without notice. If prices should change, we will process your order and notify you of any difference. We cannot be responsible for typographical errors. Some quantities limited.

"Bonus Member Savings" applies when additional discounts are given to Good Sam members on select MAP items. MAP stands for Minimum Advertised Price. MAP policies are implemented by select vendors on some or all of their items, and all retailers who sell these items must adhere to the specified pricing. Cozyway has been given the exception to sell MAP items at a below-MAP prices to Good Sam members as an exclusive benefit! We can't show or advertise this lower price nationally, so your discounted price (Bonus Member Savings) is revealed at purchase once your membership is verified.

At Cozyway, we want to make sure you’re getting the best products at the best value which is why we offer the lowest prices possible. In the event you find a lower price somewhere else, let us know and we’ll price match it. Don’t be shy!

If you should find a lower price at the time of your purchase or within 30 days after the purchase date (or within 14 days at our retail locations) on an identical in-stock item, just mention where you saw the lower price and we’ll match it.

To receive a price match:

  1. Contact our customer service team (1-866-804-0280) or visit your local store.
  2. Provide us with the competitor’s name, item, price, and location of where you saw the advertised price.
  3. We’ll confirm the lower price then match it! Easy enough, right?

This offer applies to all in-stock merchandise. We aren’t able to sell products below our cost and reserve the right to make final judgment calls on all price matches.

We apologize, but we’re not able to price match the following:

  • Special orders, rebates, financing offers, gift with purchase offers, services, misprints, or prices on special buys, discontinued, clearance, closeout, used, damaged, returned, refurbished, open box, display merchandise, or items with MAP pricing.
  • Competitor’s or hourly sales (such as a holiday “5 hour sale”), one-day sales, After Thanksgiving Event sales, Cyber Week, credit or loyalty promotions.
  • Online only retailers, dealers, and/or resellers are not eligible.
  • Price matches will take into consideration our competitor shipping charges. If a competitor charges shipping for an item that is more than our shipping charge, the shipping amount will be added to the item price before a price match is given.

If we offer an item at a lower price within 14 days of your purchase, we will refund the difference in price to your original form of payment, unless the offer or items are noted that pricing does not apply to previously purchased merchandise. A receipt or proof of purchase must be provided to receive a price match after the time of purchase.

This policy does not apply to competitor's or hourly sales (such as a holiday "5 hour sale"), one-day sales, After Thanksgiving Event sales, Cyber Week, credit or loyalty promotions.

Valid specified dates only. Offer valid on online, in-stock merchandise only. Offer is not retroactive and cannot be used in combination with any other discount or coupon including the Good Sam Visa Discount. Greater coupon/offer discount will be applied. Offer is not valid on gift cards, Good Sam memberships, Honda Generators, Gear Vendors, Banks Exhaust systems, Ammo, Marine Electronics, Trolling Motors or Augers. Additional item exclusions may apply and will be noted “This item is excluded from all discounts and promotions” on the item details page. Offer cannot be applied toward any services including installation. Offer is also not valid on items intended for resale. Other exclusions may apply.

Product Information

Cozyway cares about you and your family and we're committed to your safety. Help keep your family safe by checking product recalls and safety news from the U.S. Consumer Product Safety Commission. Recall information is also available at recalls.gov.

Let us answer any product-related questions for you. Please call our Technical Service department at 1-866-804-0280.

International Orders

Currently we only ship to Canada. You may place your order online or by contacting our Customer Service team at 1-866-804-0280 to place your order.

Note - some items may indicate they can only be shipped to addresses within the United States as certain items may not be allowed to be exported. This could be a result of the hazardous nature of the particular product or due to restrictions imposed by the manufacturer.

Orders shipping to Canada will be shipped via FedEx Ground. The shipping charge at checkout is an estimate; you will be contacted by our International department with an exact quote once the order has been submitted that will be based on the weight and dimensions of the package(s). Any applicable duties, taxes, customs charges, and brokerage fees are the responsibility of the customer.

All international orders must be prepaid in US currency. We accept payment via credit/debit card, bank wire transfer, check, or money order. To complete payment with a check or money order, please contact us to receive the complete total before sending your payment.

Our Policies

Our Policy & Commitment

At CWI, Inc. and FreedomRoads, LLC (the “Company”) we are committed to accessibility, diversity and inclusion. We believe all of our customers, consumers and staff should be able to have equal and effective access to our core websites and other public-facing digital communication. In doing so, the Company has a goal to comply with applicable accessibility laws and regulations including the Americans with Disabilities Act (ADA).

Digital Accessibility Statement

To meet our goal, we have dedicated resources to our digital accessibility compliance effort, including those who coordinate the effort, and those responsible for designing, developing and testing our core website, smartphone apps, websites, chat and digital content. We also work to ensure that our support documentation and services meet accessibility requirements. While we do not control our industry partners and vendors, we encourage them to provide accessible content and assist them in identifying areas that need improvement.

Contact

If you would like further information about the Company’s digital accessibility efforts, have a question, or would like to request auxiliary aids or services, please contact us in one of the following ways:

Phone: Contact our team by phone by calling 1-866-804-0280.
For deaf or hard-of-hearing telephone, dial 711 to connect to the Telecommunications Relay Service (TRS).

Email Us
Last Updated 5/31/2019

At Cozyway, we have worked hard to become the nation's largest RV and outdoor retailer and attribute our success to remaining true to our Core Values, which focus on ethical conduct, supporting our local community, and constantly improving. We expect that our associates and business partners share these Core Values and understand that our local community extends to those who work hard each day to create products that end up in our homes and on our roads.

While this expectation informs how we do business, the State of California asks that we tell you a little more about how Cozyway works with the companies that bring us the products we offer to you:

First and foremost, it is Cozyway's policy not to purchase any products made or acquired in any way through the use of forced labor or human trafficking. Our direct importer commits to following this policy and performs routine audits of factories where our products are made and takes prompt action to maintain compliance with local laws. Similarly, Cozyway's vendors commit to us that the products we purchase comply with all applicable laws.

Because of this expectation, Cozyway does not currently verify, internally or through a third party, their respective product supply chains to evaluate and address the risks of human trafficking and forced labor. Cozyway does not independently audit suppliers to evaluate compliance with our expectation that the supply chains are free from human trafficking and forced labor. Cozyway does not require suppliers to certify that materials incorporated into the final products comply with local anti-trafficking and forced labor laws. While Cozyway expects our associates to share our Core Values, we do not maintain separate internal accountability standards and procedures for associates or contractors who fail to meet our standards regarding human trafficking and forced labor. Finally, Cozyway does not provide associates or management who have direct responsibility for supply chain management training on human trafficking and forced labor.

CWGS Privacy Policy

Effective Date/Last Updated: January 1, 2023

We appreciate the trust you place in CWGS Group, LLC and the Camping World and Good Sam family of companies (collectively, “CWGS,” “we,” “us,” “our”). This Privacy Policy (“Policy”) describes how we collect, use, disclose, and otherwise process the personal information we collect and the rights and choices individuals have regarding such personal information. Your use of our Services and any dispute over privacy is subject to this Policy and our Terms of Use, including their applicable terms governing limitations on damages and the resolution of disputes.

Persons with disabilities may obtain this Policy in alternative formats upon request by contacting us at +1 (866) 890-2810.

Table of Contents

Scope of this Policy
Personal Information We Collect
How We Use Personal Information
How We May Disclose Personal Information
Cookies and Similar Technologies
Choices You Have About Our Processing of Your Personal Information
Security of Personal Information
Third-Party Links
Children’s Privacy
User-Generated Content
International Users
California Privacy Rights
Virginia Privacy Rights
Changes to this Policy
Contact Us

Scope of this Policy

Except as otherwise noted below, this Policy applies to the personal information CWGS collects, uses, discloses, and otherwise processes when you:

  • Interact with our websites, mobile applications, social media sites and handles, and online services;
  • Subscribe to receive news, information, and marketing communications from us;
  • Participate in contests, sweepstakes, promotions, surveys, and research conducted by us;
  • Visit one of our retail locations, venues, campgrounds, or attend an event sponsored by us;
  • Interact or engage with us as a current, former, and prospective vendor or business partner; and/or
  • Otherwise communicate or interact with us, such as when you email or call us (collectively, our “Services”).

Additional Notices. Depending on how you engage with us, we may provide you with other privacy notices with additional details about our privacy practices. For example, this Policy does not apply to job applicants or to employees in the context of their employment with us. This Policy also does not apply to any third-party websites, services, products, or mobile applications maintained by other companies that are linked to from our Services.

Aggregated and Deidentified Data. We may use, disclose, and otherwise process aggregated or deidentified data related to our business and your use of the Services ourselves and with others for quality control, analytics, research, development, and other similar purposes. Aggregated and deidentified data is not personal information.

Personal Information We Collect

We collect personal information directly from you, automatically through your use of Services, and from third-party sources. To the extent permitted by applicable law, we may combine the information we collect about you. The personal information we collect varies based on your relationship with us.

Personal Information You Provide
Some of our Services include features that permit you to provide personal information directly to us. We collect and store personal information you enter via our Services including:

  • Contact Information. Name, phone number, email address, and physical address when you create an account or complete a transaction with us
  • Account and Profile Information. If you create an account with us, we collect your account user name and password and personal information you post to your profile or account or that you otherwise submit to us through your account
  • Demographics. Certain demographic and other personal information requested via forms, such as lead generation forms
  • Payments and Purchases. If you make purchases through our Services, we and our providers collect payment information such as payment card details, payment type, credit card number or other payment account details, including billing and shipping address.
  • Events and Bookings. Appointment/reservation bookings you carry out through our Services, including the personal information provided to make such appointment/booking.
  • Marketing and Promotions. If you agree to receive direct marketing communications from us, such as when you subscribe to our email newsletters, we collect your email address.
  • Online Submissions. Any personal information you provide by interacting via our online forums and with our online chat features, or by commenting on content posted in public areas of our Services. Please note that these comments posted in public areas of our Services are also visible to other users of our Services.
  • Social Media Information. Your social media handle when you interact with our Services through social media.
  • Surveys and Feedback. Personal information you provide when you complete a survey administered by us or a service provider acting on our behalf.
  • Sweepstakes, Contests, and Promotions. Personal information you provide when you participate in a contest or sweepstakes we offer, which may include your social security number or other applicable government identification number, and driver’s license number if you win such contest or sweepstakes. We may also be required to post the names of winners depending on the jurisdiction.
  • Communications and Interactions. If you contact us, such as at our call centers, we may keep a record of that correspondence and any information provided, including via call recording. When you email or otherwise communicate with us, we collect and maintain a record of those communications. If you interact or engage with us via the live chat functions available through the Services, we collect your messages, questions, feedback, and any other information you so choose to provide.
  • Health Information. Medical or health information you provide to us when requesting special accommodations or filing incident reports while using our Services.
  • Business Development Information. To assess and pursue potential business opportunities, we may collect and receive personal information about current, former, and prospective vendors and business partners including name, company information, contact details, and communications records.
  • Other Information. Any other personal information you choose to submit to us via our Services.

Personal Information We Collect Automatically
When you interact with our Services, certain personal information about your use of our Services is collected automatically through the use of cookies, pixel tags, and other similar technologies. The personal information we may automatically collet includes:

Personal Information We Collect

  • Device and Browsing Information. Details of your visits to our websites and Services, and personal information generated in the course of the use of our Services, including traffic data, general location data, which may be derived from your IP address, weblogs and other communication data, the resources you access, and how you reached our websites (the referring and exiting URLs). We also may collect details regarding the device you use to access our Services, including, but not limited to, your IP address, unique ID, operating system, and browser type.
  • Activities and Usage. We also collect activity information related to your use of the Services, such as information about the links clicked, searches conducted, features used, items viewed and added to your cart, files and content uploaded, streamed, or deleted, time spent within the Services, and your interactions with us and others within the Services.
  • Location Information. When accessing our websites on a mobile device or using any of our mobile applications, we will have access to your general location if you have enabled location services on your device for our mobile applications. We also may collect GPS details from your motorized RV (if enabled with such functionality) if you do not delete this data from your vehicle’s device before you provide us with your motorized RV.
  • Interactions. Personal information about how you interact with our Services, such as our emails, ads, and newsletters, including whether you open or click links in any correspondences.
  • Images and Videos. Your photographic or video image if you visit one of our facilities.

For more information about our use of cookies and other similar technologies, please see the “Cookies and Similar Technologies” section below.

Personal Information We Collect from Third Parties
We collect some personal information from third parties, including our service providers, other business partners, advertising networks, Internet service providers, data analytics and marketing providers, and operating systems and platforms:

  • Personal information about your browsing history, search history, interactions with websites, and applications or advertisements.
  • Personal information from our business partners with whom we collaborate on various matters, including if you make purchases from marketplaces that sell our products and services.
  • Personal information to further supplement or validate the information we otherwise collect about you.

Publicly Available Information

We may collect information about you that is publicly available, including on our websites, on third-party websites, and otherwise. Please note that we are not responsible for what third parties do with any information you make available in public areas of our Services or elsewhere. Please exercise care in determining what information, including personal information, you make publicly available through our Services or other public areas.

How We Use Personal Information

We may use the personal information we collect for the following purposes:

  • Providing our Services. To allow you to maintain your account with us and otherwise run our day-to-day operations, to provide you with our products and services, including to complete transactions, to take steps to enter into a contract for a sale or for services, to process payments, to fulfill orders, to send service communications (including product safety and recall-related notices), and for other customer service functions.
  • Marketing and Promotions. Subject to applicable law, to contact you regarding offers, promotions, discounts, and other services, provided by us or our third-party business partners that may interest you.
  • Tailored Advertising and Ad Effectiveness. To deliver tailored advertising on our Services based on your preferences or interests across services and devices and to measuring the effectiveness of ads, including understanding our customer base and purchasing trends. This includes creating custom audiences on social media websites and search engine platforms.
  • Responding to Inquiries. To contact you in response to an inquiry, complaint, or incident report. This includes responding your comments and reviews of our Services on social media websites and search engine platforms.
  • Research and Surveys. To administer surveys and questionnaires, such as for market research or customer satisfaction purposes.
  • Planning and Managing Events. For event planning and management purposes, including registration, attendance, connecting you with other event attendees, and contacting you about relevant events and Services.
  • Customization and Personalization. To tailor content we may send or display to you, to enable additional features on our Services, and to provide you with a personalized service.
  • Membership Program. If you are a member of our Good Sam Membership program, we use your personal information in order to administer that program.
  • Improving our Services. To improve and grow our business, including understanding how our Services are being used, for analytics purposes, and to develop new features, products, or services, and for internal quality control and training purposes.
  • Auditing, Reporting, and Other Internal Operations. To conduct financial, tax, and accounting audits; audits and assessments of our operations, privacy, security, and financial controls and compliance with legal obligations; our general business, accounting, record keeping, and legal functions; and to maintain appropriate business records and enforce company policies and procedures.
  • In support of our General Business Operations. To assess and implement mergers, acquisitions, reorganizations, bankruptcies, and other business transactions such as financings.
  • Protecting our Rights and Responding to Legal Requests/Obligations. To protect the Services and our business operations, and to protect our rights or those of our stakeholders; to detect, investigate, and prevent activities that may violate our policies and Terms of Use, or activities that may be fraudulent or illegal; and to comply with legal requirements regarding the provision of products and services.
  • Other Purposes. For other purposes where we provide notice, obtain your consent, or that are otherwise required or permitted by applicable law.

How We May Disclose Personal Information

We may disclose the personal information we collect for the purposes described above and as follows:

  • Affiliates and Subsidiaries. We may disclose personal information with current or future affiliates or subsidiaries to provide services and for research, marketing, and other purposes consistent with this Policy
  • Service Providers. We disclose the personal information we collect to service providers, contractors, and agents who perform functions on our behalf. These service providers, contractors, and agents include entities that provide delivery services, customer information management services, customer communications and marketing services, billing and collection services, payment processing and order fulfillment services, auditing and accounting services, professional services/consultants, analytics services, security services, companies who administer our products and services, and IT support services.
  • Social Media Platforms. We may respond to or otherwise engage with social media posts or messages directed at one of our accounts, or which reference our products or services. If you publicly share content about us or our products or services, we may choose to re-post or otherwise share that content with the social media company and our followers, subject to the terms of the relevant social media platform. Additionally, your interaction with us through social media typically allows the social media company to collect some personal information about you through cookies or other tracking mechanisms on our websites. In some cases, the social media company may recognize you through its digital cookies even when you do not interact with their application. Please visit the social media companies’ privacy policies to better understand their data collection practices and privacy settings.
  • Third-Party Advertisers. We may disclose personal information to third-party advertisers for marketing and advertising purposes. These companies may use tracking technologies to collect or receive information from our Services and elsewhere on the Internet and use that information to provide analytical services, interest tagging, and ad targeting on our behalf. For more information, please see the “Cookies and Similar Technologies” section below.
  • Business Partners. To enhance your user experience, we may provide personal information to a select group of companies that offer products and services that may interest you. For example, we offer promotions – such as sweepstakes or free camping – in collaboration with business partners. We may disclose your personal information with these business partners if they need it to send you a product, such as to fulfill the offer of a free night camping.
  • Other CWGS Users. If you submit or make available information through our public-facing, interactive online features and forums, such as when you post reviews, testimonials, or questions about our products or services, information such as your name, review, testimonial, or question, will be available to, and searchable by, other users of the Services.
  • Acquirers of Business Assets. We may sell certain of our businesses or assets to other companies in connection with a merger, acquisition, financing, or bankruptcy. When such transactions take place, your information may constitute a part of the transferred business assets. In the event that we, or any of our affiliates, sell some, all, or substantially all of our assets to another company, your personal information likely will be disclosed and transferred as an asset to such company, as well as in contemplation of such transactions (e.g., due diligence).
  • Law Enforcement and Government Authorities. We disclose personal information to comply with legal proceedings, such as pursuant to a court order or subpoena, or if we reasonably believe such action is necessary to comply with the law and the reasonable requests of regulators, law enforcement, or other public authorities; to enforce our Terms of Use, sweepstakes/contest rules; to assert or defend other legal claims; and to protect the safety, integrity, and security of our Services, users, and information.
  • Other Disclosures. We may disclose personal information in other ways not described above that we notify you of or that we obtain your consent for, or that are otherwise required or permitted by applicable law.

These third parties to whom we may disclose personal information may be located outside your jurisdiction of residence, as described below in the “International Users” section,

Cookies and Similar Technologies

We use cookies, pixel tags, and other similar tools and technologies to automatically collect and record information about your browsing activities and use of our Services. We use this information to, for example, analyze and understand how users access, use, and interact with our Services, to identify and resolve bugs and errors in our Services, to assess secure, protect, optimize, and improve the performance of our Services, to prevent fraud and protect our Services, as well as for targeted marketing and advertising purposes, for analytics purposes, and to personalize content in our Services. We may combine this information with other personal information we collect from you (and our service providers may do so on our behalf).

Cookies
“Cookies” are alphanumeric identifiers we transfer to your device’s hard drive through your web browser for tracking purposes. Some cookies allow us to make it easier for you to navigate our Services, while others are used to enable a faster log-in process, support the security and performance of the Services, or allow us to track activity and usage data within the Services.

Pixel Tags
Pixel tags (sometime called web beacons or clear GIFs) are tiny graphics with a unique identifier, similar in function to cookies. While cookies are stored locally on your device, pixel tags are embedded invisibly within web pages and online content. We may use these, in connection with our Services to, among other things, track the activities of users, and help us manage content and compile usage statistics. We may also use these in our emails to let us know when they have been opened or forwarded so we can track response rates and gauge the effectiveness of our communications.

Third-Party Analytics
We may use automated devices and applications, such as Google Analytics to evaluate your use of our Services. We may also use other analytics to evaluate our Services. We use these tools to help us understand and improve our Services. These entities may use cookies and other tracking technologies, such as web beacons or local storage objects (LSOs), to perform their services. To learn more about Google’s privacy practices, please see www.google.com/policies/privacy/partners/. You can also download the Google Analytics Opt-out Browser Add-on to prevent your data from being used by Google Analytics at https://tools.google.com/dlpage/gaoptout.

Cross-Device Use
We and our service providers may use the information we collect about you (whether directly from our Services, through your device(s), or from a third party) to help us and our service providers identify other devices you use (e.g., a mobile phone, tablet, other computer, etc.). We and our service providers also may use the cross-device and other information we learn about you to serve targeted advertising on your devices and to send you emails. To opt out of cross-device advertising, you may follow the instructions set forth in the Choices You Have About Our Processing of Your Personal Information section below. Please note that if you opt out of these targeted advertising cookies, your opt out will be specific to the web browser or device from which you accessed the opt out. If you use multiple web browsers or devices, you will need to opt out on each web browser or device you use.

Third-Party Advertisers and Network Advertisers
We partner with companies that assist us in advertising our Services. These companies may use tracking technologies to collect or receive information from our Services and elsewhere on the Internet and use that information to provide analytical services, interest tagging, and ad targeting.

We use network advertisers to serve advertisements on non-affiliated websites or other media (e.g., social networking platforms). This enables us and these network advertisers to target advertisements to you for products and services in which you might be interested. Ad network providers, advertisers, sponsors, and/or traffic measurement services may use cookies, pixels tags, and other tracking technologies to measure the effectiveness of their ads and to personalize advertising content to you. These cookies and other technologies are governed by each entity’s specific privacy policy, not this one. We may provide these advertisers with information, including your personal information.

Choices You Have About Our Processing of Your Personal Information

Your Communication Preferences
If you have established an account with any of our brands, you can review your communication preferences by logging in through “My Account” or a similarly designated section of our websites. You may make modifications to your communication preferences directly through your account.

If you don’t have an account, can’t find your account, or some of our Services do not provide an account section, you can simply contact us via the methods noted in the “Help and Support,” “Contact Us,” or a similarly designated section of our websites.

You can also request that we not send marketing emails to you by unsubscribing from the communication via the link at the bottom of the email.

Account and Profile Information
If you have an account with us, you may access, update, or correct your account and profile information at any time by logging in to your account and updating the personal information we maintain. We may keep a copy of your prior information for a period of time as necessary to comply with our legal obligations, as part of our business records, and our backup data.

Tracking and Advertising Choices
Browser Solutions for Opting Out of Cookies. To prevent cookies or third-party advertisers from tracking your activity on our websites, there are tools you can use to disable cookies and opt out of interest-based advertising. Using the resources below does not mean you will no longer receive any advertising through our Services or on other websites. You may continue to receive advertisements, for example, based on the particular website you are viewing (i.e., contextually based ads). Your opt out may not be effective if your browser is configured to reject cookies.

To prevent cookies from tracking your activity on our websites, you can set your browser to block certain cookies or notify you when a cookie is set. The “Help” portion of the toolbar on most browsers will tell you how to prevent your device from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Certain aspects of our websites may not behave as expected should you disable cookies. If you are experiencing website issues, it may be due to your cookie preference settings.

Industry Solutions for Opting Out of Ad Networks. Additionally, users may opt out of many ad networks. For example, you may go to the Digital Advertising Alliance (“DAA”) Consumer Choice Page for information about opting out of interest-based advertising. Please be advised that opting out of ad networks will opt you out from certain companies’ delivery of interest-based content or ads to you, but it does not mean you will no longer receive any advertising through our websites or on other websites. You may continue to receive advertisements, for example, based on the particular website you are viewing (i.e., contextually based ads). Additional information is available on the DAA’s websites at www.aboutads.info and https://youradchoices.com/appchoices (for mobile apps).

Security of Personal Information

We use a combination of physical, technical, and administrative safeguards designed to protect the personal information we process via the Services. While we use these precautions to safeguard your personal information, we cannot guarantee the security of the networks, systems, servers, devices, and databases we operate or that are operated on our behalf.

Third-Party Links

We may offer links to or from our Services to websites, services, and resources operated by third parties. We offer links to third-party websites as a convenience. We are not responsible for the privacy practices, content, or policies of websites operated by third parties, and you should inquire about the privacy practices of such third parties before providing any personal information to those third parties.

Children’s Privacy

Our Services are not directed to or intended for, and we do not knowingly collect personal information from, children under the age of 16. If you are under 16, please do not submit any personal information via our Services. If we learn that we have received information directly from a child who is under the age of 16, we will delete such information from our systems. If you are a parent or legal guardian and have reason to believe your child has provided personal information to us via our Services, please contact us using the contact information below.

User-Generated Content

We may offer blogs, online forums, or other public-facing, interactive features in connection with our Services that enable you to share information about the Services or other issues of interest (e.g., reviews, testimonials, and questions). You should be aware that any communications you submit or post to any such interactive feature on the Services may be viewable by other participants or users. By submitting or posting to such interactive features you acknowledge and agree that you have no expectation of privacy or confidentiality in the content you submit for such features, whether or not it contains personal information about you.

International Users

Our Services are directed to individuals in the U.S. Personal information that you provide to us and that we collect as a result of your using our Services will be processed in the U.S. or in other jurisdictions outside your jurisdiction of residence. The privacy and data protection laws in the U.S. or those other jurisdictions may not be equivalent to or adequate under the laws in your jurisdiction of residence, and you understand ‎that the governments, courts, law enforcement, or regulatory agencies in those jurisdictions may be able ‎to obtain disclosure of that personal information through the laws of the foreign jurisdiction. By using our Services or by otherwise providing us with your personal information, you agree to the processing of your personal information in the U.S. and other jurisdictions.

California Privacy Rights

This section of the Policy provides additional information for California residents (collectively, “Consumers,” “you,” or “your”) and applies to “personal information”, as defined in the California Consumer Privacy Act (“CCPA”), whether collected online or offline. For purposes of this section, “personal information” means information that identifies, describes, or is reasonably capable of being associated with you or your household. Personal information does not include publicly available information, such as information lawfully made available from government records, information we have a reasonable basis to believe is lawfully made available to the general public by you, by widely distributed media, or by a person to whom you have disclosed the information and not restricted it to a specific audience or deidentified or aggregated information. CWGS is committed to maintaining and using deidentified data in compliance with the CCPA.

This section does not address or apply to our handling of personal information that is exempt under the CCPA.

This section also does not address or apply to our handling of personal information of current or former employees, job applicants, or contractors – please see www.campingworldjobs.com for more information about our handling of personal information from such individuals.

Notice At Collection

Categories of Personal Information We Collect
The following identifies the categories of personal information we collect about you (and have collected in the prior 12 months), as enumerated by the CCPA. Depending on how you use the Services, we collect the following categories of personal information through our Services:

  • Identifiers. Such as a real name, alias, address, VIN, IP address and online identifiers, Internet Protocol address, email address, account name, or other unique personal identifiers
  • Commercial Information. Such as records of products or services purchased, obtained, or considered, or other purchasing or use histories
  • Internet or Other Electronic Network Activity Information or Usage Data (“usage data”). Such as, browsing history, clickstream data, search history, and information regarding interactions with an Internet website, application, or advertisement, including other usage data related to you use of any of our Services or other online services.
  • Geolocation Data. Such as general location information about a particular individual or device, including zip code, city, or region, which may be derived from your IP address.
  • Audio, Video, and other Electronic Data. Such as audio, electronic, visual, or similar information such as video or CCTV footage, photographs, and call recordings (e.g., customer support calls).
  • Inferences. Such as inferences drawn from any of the information identified above to create a profile reflecting a consumer’s preferences, characteristics, behaviors, or attitudes.
  • Protected Classifications: Such collect some information that is considered a protected classification under California/federal law (e.g., your gender, date of birth, citizenship, marital status, and disability status).
  • Sensitive Personal Information: In limited circumstances, we may collect social security number, driver’s license number, and personal information collected and analyzed concerning a consumer’s health.

Business or Commercial Purposes for Which We Use Your Personal Information
We collect, use, disclose, and otherwise process the personal information we collect for the business or commercial purposes described in the “How We Use Personal Information” section above.

We also collect, use, disclose, and otherwise process your personal information for the following business purposes:

  • Audits. Auditing related to website interaction, including, but not limited to, counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance with this specification and other standards.
  • Security and Integrity. Detecting, preventing, or otherwise addressing fraud, abuse, misuse, potential violations of applicable law (or rule/regulation), and/or security or technical issues.
  • Debug and Repair. Debugging to identify and repair errors that impair existing intended functionality.
  • Research and Development. Undertaking internal research for technological development and demonstration.
  • Maintenance and Improvement. Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by us, and to improve, upgrade, or enhance a service or device owned, manufactured, manufactured for, or controlled by us.

Sensitive Personal Information
Our collection, use, and disclosure of sensitive personal information is generally limited to what is reasonable and proportionate for the following purposes:

  • To perform the Services as reasonably expected by you
  • To detect security incidents that compromise the availability, authenticity, integrity, and confidentiality of sensitive personal information that is stored or transmitted
  • To resist malicious, deceptive, fraudulent, or illegal actions directed at us and to prosecute those responsible for those actions
  • To ensure the physical safety of you and others
  • For short-term, transient uses
  • To verify your information, provide customer support, or provide similar services
  • With respect to a service or device that is owned, manufactured, manufactured for, or controlled by us, to verify or maintain the quality or safety, improve, upgrade, or enhance the service or device.

Global Privacy Control
We honor your right to opt out of “sales” and “sharing” as signaled by a universal opt out signal or Global Privacy Control (“GPC”). To enable GPC, you can visit the Global Privacy Control page at https://globalprivacycontrol.org. If you download a supported browser or extension and exercise your privacy rights with GPC, we will turn off certain third-party cookies on our website after our website detects a GPC signal. If you visit our website from a different device or from a different browser on the same device, you will need to opt-out, or use an opt-out preference signal, for that browser and/or device. You can change your privacy preferences through the “Do Not Sell or Share My Personal Information” link on our homepages and as described below.

Do-Not-Track
Currently, other than approved GPC signals, our systems do not recognize browser “do-not-track” requests.

“Sales” or “Sharing” of Personal Information
The CCPA defines “sale” as disclosing or making available personal information to a third party in exchange for monetary or other valuable consideration, and “sharing” includes disclosing or making available personal information to a third party for purposes of cross-context behavioral advertising. While we do not disclose personal information to third parties in exchange for monetary compensation, we may “sell” or “share” certain identifiers, usage data, and inferences to third parties (through third-party cookies or pixel tags on our websites). We do so in order to improve and evaluate our advertising campaigns and better reach customers and prospective customers with more relevant ads and content. We do not sell or share sensitive personal information, nor do we sell or share any personal information about individuals who we know are under sixteen (16) years old.

To exercise your right to opt out of “sales” or “sharing,” you can download a supported GPC browser or extension, or you can use the “Do Not Sell or Share My Personal Information” link to toggle controls that are available through the privacy preferences page.

Categories of Personal Information Collected and Disclosed

In this section, we describe generally how we have collected and disclosed personal information about consumers in our role as a business over the previous twelve (12) months.

Categories of Personal Information We Collect
Depending on how you use our Services, we collect the following categories of personal information through our Services: identifiers; commercial information; usage data; geolocation data; audio, video, and other electronic data; inferences; characteristics of protected classifications under California or federal law; and sensitive personal information.

Sources of Personal Information
We may collect personal information from various sources, including directly from the consumer, via automated means, from third parties, and from publicly available information. This may include collecting personal information from our affiliated companies, business partners, vendors, and service providers; third-party platforms; third-party sites and services; advertising networks; Internet service providers; data analytics providers operating systems and platforms; and social networks.

Categories of Personal Information We May “Sell” or “Share”
The categories of personal information that may be considered a “sale” or “sharing” as defined under the CCPA include certain identifiers (i.e., IP address and online identifiers), usage data, and inferences. The categories of third parties to whom we have “sold” or “shared” personal information are advertising networks, data analytics providers, operating systems and platforms, and social networks. We do so for the purposes of marketing and advertising and in order to improve and evaluate our advertising campaigns. We do not sell or share sensitive personal information, nor do we sell or share any personal information about individuals we know are under age 16.

Categories of Personal Information Disclosed for a Business Purpose
The categories of personal information we have disclosed for a business purpose include identifiers; commercial information; usage data; geolocation data; audio, video, and other electronic data; inferences; characteristics of protected classifications under California or federal law; and sensitive personal information. The categories of third parties to whom we have disclosed personal information for a business purpose may include affiliates, service providers, social media platforms, business partners, acquirers of business assets, and law enforcement and government authorities.

Your Rights Under the CCPA

The CCPA provides California residents with specific rights regarding personal information. This section describes your rights under the CCPA and explains how to exercise those rights. Subject to certain exceptions, California consumers have the right to make the following requests:

Right to Know/Access
You have the right to request (up to twice per year and subject to certain exemptions), free of charge, that we disclose information about our collection, use, and disclosure of your personal information over the past twelve (12) months, including:

  • The categories of personal information we have collected about you;
  • The categories of sources from which the personal information is collected;
  • Our business or commercial purposes for collecting, selling, or sharing personal information;
  • For each category of personal information, the categories of third parties with whom it was disclosed; and
  • A copy of the specific pieces of personal information we have collected about you.

Right to Correct
Subject to certain exceptions, you have the right to request that we correct inaccuracies in your personal information. Individuals merely seeking update their information (for example to provide a new mailing address) may do so by following the processes described in the “Choices You Have About Our Processing of Your Personal Information” section above.

Right to Delete
Subject to certain exceptions, you have the right to request that we delete any personal information we have collected about you. After we receive your request and verify your identity, we will review your request to see if an exception requires us to retain the personal information. We will delete or de-identify personal information not subject to an applicable exception from our records and will direct our service providers to take similar action.

Right to Opt-Out of Sale/Sharing
You may have the right to opt-out of the “sale” or “sharing” of your personal information. To opt out from the sale or sharing of personal information, you can download a supported GPC browser or extension as described above or click on the “Do Not Sell or Share My Personal Information” Link on the bottom of the website homepage.

Right to Limit Use of Sensitive Personal Information
We do not engage in uses or disclosures of personal information that would trigger the right to limit use of sensitive personal information under the CCPA.

Right to Non-Discrimination
You have the right to be free from discriminatory adverse treatment for exercising these rights. We will not discriminate against you for exercising your CCPA rights.

Submitting CCPA Requests

Exercising Your Rights
If you are a California resident and would like to exercise your CCPA rights, you may do so by contacting us by phone at the toll-free number, +1 (866) 890-2810 or by filling out a Consumer Data Request Form available at https://www.campingworld.com/dar. You are not required to create an account to exercise your rights.

You can also have an authorized agent make a request at https://www.campingworld.com/dar by following the instructions therein.

We will only use personal information provided in a right to know or deletion request to review and comply with the request.

Verification of Certain Requests
Only you, or an individual legally authorized to act on your behalf, may make a request related to your personal information.

Depending on the type of request, we may request information from you in order to verify your identity. Additionally, authorized agents may be required to provide proof of their authorization, and we may also require that the relevant consumer directly verify their identity and the authority of the authorized agent. We cannot respond to your request if we are unable to verify your identity, your authority to make a request on behalf of another person, or if we cannot confirm that the personal information relates to you. In general, we will verify your request by asking you to:

  • Provide personal identifiers we can match against information we may have collected from you previously;
  • Provide an account number, recent order number, or other transactional information if you’ve purchased a product or service from us; and/or
  • Confirm your request using the email or telephone number stated in the request.

California “Shine the Light” Disclosure
Under California’s “Shine the Light” law (Cal. Civ. Code § 1798.83), California residents who provide us certain personal information are entitled to request and obtain from us, free of charge, information about the personal information (if any) we have shared with third parties for their direct marketing purposes. Such requests may be made once per calendar year for information about any relevant third-party sharing in the prior calendar year. To make such a request please contact us at +1 (866) 890-2810.

Virginia Privacy Rights

This section of the Policy provides additional information for Virginia residents and applies to “personal data”, as defined in the Virginia Consumer Data Protection Act (“VCDPA”). If you are a Virginia resident, you may have the following rights under the VCDPA:

Right to Access: To confirm whether or not we are processing your personal data and to access such personal data.

Right to Obtain a Copy: You may have the right to obtain a copy of the personal data that you previously provided to us in a portable and, to the extent technically feasible, readily usable format that allows you to transmit your personal data to another controller or business where the processing is carried out by automated means.

Right to Deletion: You may have the right to delete personal data provided by or obtained about you.

Right to Opt-Out of Sale: Under the VCDPA, a “sale” includes disclosing or making available personal data to a third party in exchange for money. We do not “sell” personal data under this definition.

Right to Opt Out of Significant Profiling and Targeted Ads and: You may have the right to opt out of the processing of personal data by us for decisions that produce legal or similarly significant effects concerning you. We do not process personal data for such profiling.

To opt out of targeted advertising, please click on the “Targeted Advertising Opt Out” Link on the bottom of the website homepage.

Right to Appeal: If we decline to take action regarding your request, you have the right to appeal. We will notify you providing our reasons and instructions for how you can appeal the decision. If the appeal is denied, we will provide a way for you contact the Attorney General to submit a complaint.

If any of the rights described in the section apply to you, you may make a request by contacting us by phone at the toll-free number, +1 (866) 890-2810 or by filling out a Consumer Data Request Form available at https://www.campingworld.com/dar.

Changes to this Policy

This Policy is current as of the Effective Date/Last Updated set forth above. We may change this Policy from time to time, so please be sure to check back periodically. We will post any updates to Policy here. If we make material changes to how we collect, use, and disclose the personal information we have previously collected about you, we will endeavor to provide you with notice. All changes to this Policy are effective when posted.

Contact Us

If you have any questions or concerns about this Policy, please contact us by using the contact information below:
CWGS Group, LLC
PO Box 6888
Englewood, CO 80155-6888
+1 (866) 890-2810

We may collect personal information from you when you visit our website. Some of our websites may include features or services that permit you to enter contact information and other information about you. You may know because you provide the information directly to us. Other information about your use of our website is collected automatically. For more information about the categories of personal information we collect and how we use the information, please see the sections of our Privacy Policy titled, “Types of Information We Collect and How We Collect It” and “How we Use the Personal Information that We Collect”. Our complete Privacy Policy may be found here. To opt out of the sale of your information visit our Do Not Sell My Info page.

PLEASE READ THESE TERMS CAREFULLY BEFORE USING ANY CWGS GROUP, LLC WEBSITE OR MOBILE APP AS THEY MAY AFFECT YOUR LEGAL RIGHTS. IN PARTICULAR, PLEASE READ THE SECTION TITLED GOVERNING LAW, VENUE AND DISPUTE RESOLUTION, WHICH REQUIRES ALL DISPUTES TO BE SETTLED BY INDIVIDUAL BINDING ARBITRATION.

The following Terms and Conditions of Use ("Terms" or "Terms of Use") are applicable to the websites, social media sites and handles and mobile apps operated by CWGS Group, LLC, which includes the Camping World and Good Sam family of companies (each, a "Property," collectively, the "Properties"). Hereafter in this documentation, CWGS Group, LLC and its affiliates, partners, representatives, employees, and contractors will be referred to as "CWGS," "us," or "we." Certain services of the Properties are provided to you in conjunction with our service providers, and their content providers, business partners and other parties (collectively, "Service Providers").

We reserve the right, at our discretion, to change, modify, add, or remove portions of these terms at any time. Please check these terms periodically for changes.

USE OF CONTENT

The Properties contain material, such as software, text, graphics, images, video, audio and other material (collectively, "Content"). The Content may be owned by us or may be provided through arrangements we have with others, including other users of the Properties, our Service Providers and their respective partners, sponsors, or affiliates. The Content is protected by copyright under both United States and foreign laws. Unauthorized use of the Content may violate copyright, trademark, and other laws. You have no rights in or to the Content, and you may not use the Content except as permitted under these Terms of Use.

The Properties are owned and operated by CWGS. No Content from the Properties may be copied, reproduced, modified, republished, uploaded, posted, transmitted, reprinted or distributed in any way without the expressed written permission of CWGS, except that you may download or print one copy of the materials on any single computer for your personal, noncommercial home use only, provided you keep intact all copyright and other proprietary notices. Modification of the materials or use of the materials for any other purpose is a violation of CWGS's copyright and other proprietary rights and may be subject to civil and/or criminal penalties. If you violate any part of these Terms of Use, your permission to access and/or use the Content and Properties automatically terminates and you must immediately destroy any copies you have made of the Content.

The Properties are for personal use only and may not be used in connection with any commercial endeavors except those that are specifically authorized by CWGS. The following activities are expressly prohibited: (i) collecting usernames and/or email addresses of other users by electronic or other means for the purpose of sending unsolicited email or other communications, (ii) any use of the Properties, which in CWGS's sole judgment, degrades the reliability, speed, or operation of the Properties or any underlying hardware or software thereof, and (iii) any use of the Properties which is unlawful or in violation of these Terms of Use.

PUBLIC FORUMS, COMMUNICATION AND USER CONTENT

"Public Forum" means a chat area, bulletin board, weblog, blog, review section, posting or e-mail function offered as part of any Property. The Properties may now or in the future permit, via Public Forums or other means, the submission of Content at the direction of users of the site ("User Content") and the hosting, sharing, and/or publishing of such User Content. You shall be solely responsible for User Content you submit and the consequences of CWGS's or its Service Provider's posting or publishing such User Content. Information, views and opinions expressed in Public Forums are the views of the person posting the message, do not necessarily reflect the views of CWGS and are not endorsed, supported, encouraged, sanctioned, verified or agreed upon by CWGS including, but not limited to any so-called "expert", "moderator", "blog-editor" or other individual functioning in a similar capacity. CWGS reserves the right to remove or edit content that we believe may be offensive to our audience and/or which violates our family-oriented standards. Please be advised that because of real-time circumstance, these materials may not always be able to be removed or edited in a timely fashion.

CWGS is not responsible for any unsolicited e-mail you may receive as a result of participating in any Public Forum. CWGS reserves the right to terminate your ability to access any of Public Forum for any reason and without notice.

By communicating in any Public Forum, you hereby represent that you have all necessary rights in the User Content, communications, or other information that you have provided, transmitted or sent to the Public Forum. By uploading User Content to any Public Forum or submitting any materials to us, you automatically grant (or warrant that the owner of such rights has expressly granted) CWGS and its Service Providers a perpetual, worldwide, royalty-free, irrevocable, nonexclusive right and license to use, reproduce, modify, display, adapt, publish, translate, create derivative works from and distribute such materials or incorporate such materials into any form, medium, or technology now known or later developed throughout the universe. In addition to the foregoing licenses, you hereby grant both CWGS and its Service Providers a perpetual, worldwide, royalty-free, irrevocable, nonexclusive right and license to use, reproduce, modify, display, adapt, publish, translate, create derivative works from and distribute such materials in connection with other websites that make use of services provided by CWGS's Service Providers. You warrant that all so-called "moral rights" in those materials have been waived.

In connection with User Content, you further agree that you will not: (i) submit material that is copyrighted, protected by trade secret or otherwise subject to third party proprietary rights, including privacy and publicity rights, unless you are the owner of such rights or have permission from their rightful owner to post the material and to grant us and our Service Provider all of the license rights granted herein; (ii) publish falsehoods or misrepresentations that could damage us or any third party; (iii) submit material that is unlawful, obscene, defamatory, libelous, threatening, pornographic, harassing, hateful, racially or ethnically offensive, or encourages conduct that would be considered a criminal offense, give rise to civil liability, violate any law, or is otherwise inappropriate; (iv) post advertisements or solicitations of business; or (v) impersonate another person.

WITHOUT LIMITATION OF THE FOREGOING, CWGS DOES NOT ASSUME RESPONSIBILITY OR LIABILITY FOR THE MATERIALS FOUND IN ANY PUBLIC FORUM, NOR FOR ANY CLAIMS, DAMAGES OR LOSSES RESULTING FROM ANY USE OF ANY PUBLIC FORUM OR THE MATERIALS CONTAINED THEREIN.

THIRD PARTY PRODUCTS, ADVICE AND SERVICES

We are not responsible for examining or evaluating any products, advice or services offered by any third parties whose icons, products, advice, services or hyperlinks appear on the site. We make no representations, warranties or conditions regarding the offerings of any third party. Further, we do not assume any responsibility or liability for the products, advice, services and actions of any third parties. You understand that the purchase, payment, warranty, guarantee, delivery, maintenance and all other matters concerning the merchandise, services or information ordered or received from a third party is solely between you and the third party. We do not endorse, warrant or guarantee such products, advice information or services and are not liable for the accuracy, completeness or usefulness of such information or the quality or availability of such products, advice or services. You further understand that we will not be a party to or in any way be responsible for monitoring any transaction between you and a third party. As with any monetary endeavor, before purchasing goods or services from any third party, you should verify with the seller any and all information (particularly the price) that impacts your decision to make a purchase. You should use your best judgment and exercise caution when purchasing a product from a third party.

We are not involved in any actual transaction between any site user (including any so-called "expert", "moderator", "blog-editor" or the like) and third party, nor are we the agent of either for any purpose. As such, we will not be involved in resolving any disputes between any site user and third party relating to or arising out of any transaction between such parties. We urge site users and third parties to cooperate with one another to resolve any such disputes.

COPYRIGHT INFRINGEMENT NOTIFICATIONS

If you are a copyright holder and believe that material directly available via the Properties infringes your copyrighted work, please let us know by sending a notice with the following information addressed to info@goodsam.com or at the address below:

  • the copyright work alleged to have been infringed;
  • the allegedly infringing material and information reasonably sufficient to help us locate the material on the Properties;
  • your contact information, including at least your complete name, address, phone number and e-mail address;
  • a statement that you have a good faith belief that use of the copyrighted material in the manner complained of is not authorized by the copyright owner, its agent or the law;
  • a statement that the information in your notice is accurate, and under penalty of perjury, that you are authorized to act on behalf of the copyright owner; and your physical or electronic signature.

THIRD PARTY PRODUCTS, ADVICE AND SERVICES

We are not responsible for examining or evaluating any products, advice or services offered by any third parties whose icons, products, advice, services or hyperlinks appear on or through the Properties. We make no representations, warranties or conditions regarding the offerings of any third party. Further, we do not assume any responsibility or liability for the products, advice, services and actions of any third parties. You understand that the purchase, payment, warranty, guarantee, delivery, maintenance and all other matters concerning the merchandise, services or information ordered or received from a third party is solely between you and the third party. We do not endorse, warrant or guarantee such products, advice information or services and are not liable for the accuracy, completeness or usefulness of such information or the quality or availability of such products, advice or services. You further understand that we will not be a party to or in any way be responsible for monitoring any transaction between you and a third party. As with any monetary endeavor, before purchasing goods or services from any third party, you should verify with the seller any and all information (particularly the price) that impacts your decision to make a purchase. You should use your best judgment and exercise caution when purchasing a product from a third party.

We provide links to third party direction, location and map services solely as a convenience to our users, which are intended to be used solely for informational purposes. We make no warranties on the accuracy of their content, route usability, expeditiousness or road conditions (including whether there are obstructions, like tunnels or bridges that may inhibit certain vehicles from safely using a particular route.) You assume all risk of use. CWGS and its suppliers shall not be liable to you or any other person for any loss, damage or delay resulting from your use of these third party services.

We are not involved in any actual transaction between any user (including any so-called "expert", "moderator", "blog-editor" or the like) and third party, nor are we the agent of either for any purpose. As such, we will not be involved in resolving any disputes between any user and third party relating to or arising out of any transaction between such parties. We urge users and third parties to cooperate with one another to resolve any such disputes.

DISCLAIMERS

Merchant and service availability, price and time-related information appearing on the Properties are subject to change. CWGS is not responsible for any such changes and advises you to confirm all specific terms appearing on the or through the Properties before acting in reliance on such terms.

Third-party products and services represented on any Property are not necessarily endorsed or recommended by CWGS and CWGS disclaims all responsibility regarding the performance or the use of third-party products and services.

CWGS does not necessarily endorse or sanction the content, products or actions of websites that are linked to or from the Properties.

Trailer Weight Rating information is for informational purposes, only. Read the operator's manual for your tow vehicle and trailer before purchasing or towing a trailer. Additional equipment or special packages may be required by the manufacturer to achieve the Trailer Weight Rating. State law may also require purchase of tow brakes or other safety equipment. The Trailer Weight Ratings are compiled from data released by manufacturers and may vary based on your specific make, model, and optional packages, may contain inaccuracies, and may change from time to time. While we do our best to keep this information up-to-date and correct, we do not represent or warranty the accuracy, completeness, or reliability of this data. You are responsible for your purchase and operation of your tow vehicle and/or trailer.

THE MATERIALS ON AND AVAILABLE THROUGH THE PROPERTIES ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, CWGS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. CWGS DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED ON AND AVAILABLE THROUGH THE PROPERTIES WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE PROPERTIES OR THE SERVER THAT MAKES THEM AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. CWGS DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE MATERIALS IN AND AVAILABLE THROUGH THE PROPERTIES IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. YOU (AND NOT CWGS) ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR, OR CORRECTION. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

INDEMNITY AND LIMITATION OF LIABILITY

You agree to indemnify and hold CWGS (and its officers, directors, employees, agents and representatives) harmless against all claims, liabilities, losses, penalties, expenses, damages and costs, including reasonable attorneys' fees, resulting from or relating to your use of and access to the Properties.

UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL CWGS BE LIABLE FOR ANY SPECIAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THE MATERIALS IN AND AVAILABLE THROUGH THE PROPERTIES, EVEN IF CWGS OR A CWGS AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY OR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. IN NO EVENT SHALL CWGS'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE), OR OTHERWISE) EXCEED THE AMOUNT PAID BY YOU, IF ANY, FOR ACCESSING THE PROPERTIES.

TRADEMARKS

The Camping World marks, Good Sam marks and FreedomRoads marks depicted herein are owned by CWI, Inc., Good Sam Group, LLC and FreedomRoads, LLC respectively.  All other trademarks and service marks depicted herein are owned by their respective owners. Duplication, tampering or unauthorized use in any way of any CWGS Group, LLC trademarks is prohibited and offenders may be subject to fines and civil and/or criminal prosecution.

GOVERNING LAW, VENUE AND DISPUTE RESOLUTION

These Terms will be governed by the laws of the State of Illinois, United States, without regard to conflict-of-law principles. You agree that resolution of any dispute or claim arising out of or related to these Terms shall be subject to the exclusive jurisdiction and venue in the state and federal courts in Lake County, Illinois.

If you believe you have a dispute or claim against us arising out of your use of the Properties or under these Terms, you agree to first discuss the matter informally with us for at least 30 days. To do that, you must give us written notice, which will include your full name and contact information, the nature and basis giving rise to your dispute or claim and your proposed resolution, sent to the address below, Attn: Legal Department.

If we are unable to resolve your concerns informally within 30 days after our receipt of your notice, you may file a claim in small claims court so long as you proceed only on an individual basis or commence an arbitration proceeding, which means YOU ARE AGREEING TO WAIVE YOUR RIGHT TO SUE IN COURT, HAVE A JURY TRIAL AND LEAD OR PARTICIPATE IN A CLASS ACTION. The arbitration will be conducted under the Commercial Arbitration Rules of the American Arbitration Association ("AAA"). For the avoidance of doubt, you agree that YOU MAY ONLY BRING CLAIMS AGAINST CWGS IN YOUR INDIVIDUAL CAPACITY AND NOT AS A CLASS MEMBER OR IN ANY REPRESENTATIVE CAPACITY OR PROCEEDING. Further, you agree that no arbitrator shall consolidate any other person's claims with your claims and may not otherwise preside over any form of a multi-party or class proceeding. You agree that the award of the arbitrator will be binding and may be entered as a judgment in any court of competent jurisdiction in the State of Illinois. You agree that we may seek interim or preliminary relief from a court of competent jurisdiction in Illinois, necessary to protect its rights or property pending the completion of arbitration.

You must file a demand for arbitration with the AAA within ONE (1) YEAR after the date your claim arose, or within the shortest time period permitted by applicable law. Otherwise, your claim is waived.

INTERNATIONAL USERS AND VISITORS

If you are accessing or using any of the Properties from a jurisdiction outside of the United States, you understand and agree that such access and use shall be governed by these Terms and United States law.

MISCELLANEOUS

By using our Properties you represent and warrant that you are 16 years of age or older. Your account may be terminated without warning if we believe that you are under 16 years of age.

By joining Good Sam Club and/or other CWGS-sponsored membership clubs, you agree and acknowledge that we may recognize your membership among our affiliated companies and on our Properties. For example, if you are a member of Good Sam Club and have also joined the RV.Net forum, we will indicate that you are a Good Sam Club member by displaying a "Good Sam" icon by your user name whenever you post content to an RV.Net forum. If you would like to remove the Good Sam Club icon in relation to your forum posts, you may do so in your forum account in the "My Profile" section.

If any provision of these Terms shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions. This Terms of Use is the entire agreement between us relating to the subject matter herein and shall not be modified except in writing, signed by both parties.

These Terms may be subject to change; the result of any change will be reflected on these pages.

CWGS Group, LLC
PO Box 6888
Englewood, CO 80155-6888
800-234-3450
info@goodsamfamily.com

Last Updated 1/1/2020

Contact Us
help-call
Call

1-866-804-0280
8am-9pm ET

help-Email
Email

Contact us with any questions.
We will reply as quickly as we can.