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FREE shipping over $99. Good Sam members: FREE shipping over $69.
Effective Date/Last Updated: January 1, 2023
We appreciate the trust you place in CWGS Group, LLC and the Camping World and Good Sam family of companies (collectively, “CWGS,” “we,” “us,” “our”). This Privacy Policy (“Policy”) describes how we collect, use, disclose, and otherwise process the personal information we collect and the rights and choices individuals have regarding such personal information. Your use of our Services and any dispute over privacy is subject to this Policy and our Terms of Use, including their applicable terms governing limitations on damages and the resolution of disputes.
Persons with disabilities may obtain this Policy in alternative formats upon request by contacting us at +1 (866) 890-2810.
Scope of this Policy
Personal Information We Collect
How We Use Personal Information
How We May Disclose Personal Information
Cookies and Similar Technologies
Choices You Have About Our Processing of Your Personal Information
Security of Personal Information
Third-Party Links
Children’s Privacy
User-Generated Content
International Users
California Privacy Rights
Virginia Privacy Rights
Changes to this Policy
Contact Us
Except as otherwise noted below, this Policy applies to the personal information CWGS collects, uses, discloses, and otherwise processes when you:
Additional Notices. Depending on how you engage with us, we may provide you with other privacy notices with additional details about our privacy practices. For example, this Policy does not apply to job applicants or to employees in the context of their employment with us. This Policy also does not apply to any third-party websites, services, products, or mobile applications maintained by other companies that are linked to from our Services.
Aggregated and Deidentified Data. We may use, disclose, and otherwise process aggregated or deidentified data related to our business and your use of the Services ourselves and with others for quality control, analytics, research, development, and other similar purposes. Aggregated and deidentified data is not personal information.
We collect personal information directly from you, automatically through your use of Services, and from third-party sources. To the extent permitted by applicable law, we may combine the information we collect about you. The personal information we collect varies based on your relationship with us.
Personal Information You Provide
Some of our Services include features that permit you to provide personal information directly to us. We collect and store personal information you enter via our Services including:
Personal Information We Collect Automatically
When you interact with our Services, certain personal information about your use of our Services is collected automatically through the use of cookies, pixel tags, and other similar technologies. The personal information we may automatically collet includes:
For more information about our use of cookies and other similar technologies, please see the “Cookies and Similar Technologies” section below.
Personal Information We Collect from Third Parties
We collect some personal information from third parties, including our service providers, other business partners, advertising networks, Internet service providers, data analytics and marketing providers, and operating systems and platforms:
Publicly Available Information
We may collect information about you that is publicly available, including on our websites, on third-party websites, and otherwise. Please note that we are not responsible for what third parties do with any information you make available in public areas of our Services or elsewhere. Please exercise care in determining what information, including personal information, you make publicly available through our Services or other public areas.
We may use the personal information we collect for the following purposes:
We may disclose the personal information we collect for the purposes described above and as follows:
These third parties to whom we may disclose personal information may be located outside your jurisdiction of residence, as described below in the “International Users” section,
We use cookies, pixel tags, and other similar tools and technologies to automatically collect and record information about your browsing activities and use of our Services. We use this information to, for example, analyze and understand how users access, use, and interact with our Services, to identify and resolve bugs and errors in our Services, to assess secure, protect, optimize, and improve the performance of our Services, to prevent fraud and protect our Services, as well as for targeted marketing and advertising purposes, for analytics purposes, and to personalize content in our Services. We may combine this information with other personal information we collect from you (and our service providers may do so on our behalf).
Cookies
“Cookies” are alphanumeric identifiers we transfer to your device’s hard drive through your web browser for tracking purposes. Some cookies allow us to make it easier for you to navigate our Services, while others are used to enable a faster log-in process, support the security and performance of the Services, or allow us to track activity and usage data within the Services.
Pixel Tags
Pixel tags (sometime called web beacons or clear GIFs) are tiny graphics with a unique identifier, similar in function to cookies. While cookies are stored locally on your device, pixel tags are embedded invisibly within web pages and online content. We may use these, in connection with our Services to, among other things, track the activities of users, and help us manage content and compile usage statistics. We may also use these in our emails to let us know when they have been opened or forwarded so we can track response rates and gauge the effectiveness of our communications.
Third-Party Analytics
We may use automated devices and applications, such as Google Analytics to evaluate your use of our Services. We may also use other analytics to evaluate our Services. We use these tools to help us understand and improve our Services. These entities may use cookies and other tracking technologies, such as web beacons or local storage objects (LSOs), to perform their services. To learn more about Google’s privacy practices, please see www.google.com/policies/privacy/partners/. You can also download the Google Analytics Opt-out Browser Add-on to prevent your data from being used by Google Analytics at https://tools.google.com/dlpage/gaoptout.
Cross-Device Use
We and our service providers may use the information we collect about you (whether directly from our Services, through your device(s), or from a third party) to help us and our service providers identify other devices you use (e.g., a mobile phone, tablet, other computer, etc.). We and our service providers also may use the cross-device and other information we learn about you to serve targeted advertising on your devices and to send you emails. To opt out of cross-device advertising, you may follow the instructions set forth in the Choices You Have About Our Processing of Your Personal Information section below. Please note that if you opt out of these targeted advertising cookies, your opt out will be specific to the web browser or device from which you accessed the opt out. If you use multiple web browsers or devices, you will need to opt out on each web browser or device you use.
Third-Party Advertisers and Network Advertisers
We partner with companies that assist us in advertising our Services. These companies may use tracking technologies to collect or receive information from our Services and elsewhere on the Internet and use that information to provide analytical services, interest tagging, and ad targeting.
We use network advertisers to serve advertisements on non-affiliated websites or other media (e.g., social networking platforms). This enables us and these network advertisers to target advertisements to you for products and services in which you might be interested. Ad network providers, advertisers, sponsors, and/or traffic measurement services may use cookies, pixels tags, and other tracking technologies to measure the effectiveness of their ads and to personalize advertising content to you. These cookies and other technologies are governed by each entity’s specific privacy policy, not this one. We may provide these advertisers with information, including your personal information.
Your Communication Preferences
If you have established an account with any of our brands, you can review your communication preferences by logging in through “My Account” or a similarly designated section of our websites. You may make modifications to your communication preferences directly through your account.
If you don’t have an account, can’t find your account, or some of our Services do not provide an account section, you can simply contact us via the methods noted in the “Help and Support,” “Contact Us,” or a similarly designated section of our websites.
You can also request that we not send marketing emails to you by unsubscribing from the communication via the link at the bottom of the email.
Account and Profile Information
If you have an account with us, you may access, update, or correct your account and profile information at any time by logging in to your account and updating the personal information we maintain. We may keep a copy of your prior information for a period of time as necessary to comply with our legal obligations, as part of our business records, and our backup data.
Tracking and Advertising Choices
Browser Solutions for Opting Out of Cookies. To prevent cookies or third-party advertisers from tracking your activity on our websites, there are tools you can use to disable cookies and opt out of interest-based advertising. Using the resources below does not mean you will no longer receive any advertising through our Services or on other websites. You may continue to receive advertisements, for example, based on the particular website you are viewing (i.e., contextually based ads). Your opt out may not be effective if your browser is configured to reject cookies.
To prevent cookies from tracking your activity on our websites, you can set your browser to block certain cookies or notify you when a cookie is set. The “Help” portion of the toolbar on most browsers will tell you how to prevent your device from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Certain aspects of our websites may not behave as expected should you disable cookies. If you are experiencing website issues, it may be due to your cookie preference settings.
Industry Solutions for Opting Out of Ad Networks. Additionally, users may opt out of many ad networks. For example, you may go to the Digital Advertising Alliance (“DAA”) Consumer Choice Page for information about opting out of interest-based advertising. Please be advised that opting out of ad networks will opt you out from certain companies’ delivery of interest-based content or ads to you, but it does not mean you will no longer receive any advertising through our websites or on other websites. You may continue to receive advertisements, for example, based on the particular website you are viewing (i.e., contextually based ads). Additional information is available on the DAA’s websites at www.aboutads.info and https://youradchoices.com/appchoices (for mobile apps).
We use a combination of physical, technical, and administrative safeguards designed to protect the personal information we process via the Services. While we use these precautions to safeguard your personal information, we cannot guarantee the security of the networks, systems, servers, devices, and databases we operate or that are operated on our behalf.
We may offer links to or from our Services to websites, services, and resources operated by third parties. We offer links to third-party websites as a convenience. We are not responsible for the privacy practices, content, or policies of websites operated by third parties, and you should inquire about the privacy practices of such third parties before providing any personal information to those third parties.
Our Services are not directed to or intended for, and we do not knowingly collect personal information from, children under the age of 16. If you are under 16, please do not submit any personal information via our Services. If we learn that we have received information directly from a child who is under the age of 16, we will delete such information from our systems. If you are a parent or legal guardian and have reason to believe your child has provided personal information to us via our Services, please contact us using the contact information below.
We may offer blogs, online forums, or other public-facing, interactive features in connection with our Services that enable you to share information about the Services or other issues of interest (e.g., reviews, testimonials, and questions). You should be aware that any communications you submit or post to any such interactive feature on the Services may be viewable by other participants or users. By submitting or posting to such interactive features you acknowledge and agree that you have no expectation of privacy or confidentiality in the content you submit for such features, whether or not it contains personal information about you.
Our Services are directed to individuals in the U.S. Personal information that you provide to us and that we collect as a result of your using our Services will be processed in the U.S. or in other jurisdictions outside your jurisdiction of residence. The privacy and data protection laws in the U.S. or those other jurisdictions may not be equivalent to or adequate under the laws in your jurisdiction of residence, and you understand that the governments, courts, law enforcement, or regulatory agencies in those jurisdictions may be able to obtain disclosure of that personal information through the laws of the foreign jurisdiction. By using our Services or by otherwise providing us with your personal information, you agree to the processing of your personal information in the U.S. and other jurisdictions.
This section of the Policy provides additional information for California residents (collectively, “Consumers,” “you,” or “your”) and applies to “personal information”, as defined in the California Consumer Privacy Act (“CCPA”), whether collected online or offline. For purposes of this section, “personal information” means information that identifies, describes, or is reasonably capable of being associated with you or your household. Personal information does not include publicly available information, such as information lawfully made available from government records, information we have a reasonable basis to believe is lawfully made available to the general public by you, by widely distributed media, or by a person to whom you have disclosed the information and not restricted it to a specific audience or deidentified or aggregated information. CWGS is committed to maintaining and using deidentified data in compliance with the CCPA.
This section does not address or apply to our handling of personal information that is exempt under the CCPA.
This section also does not address or apply to our handling of personal information of current or former employees, job applicants, or contractors – please see www.campingworldjobs.com for more information about our handling of personal information from such individuals.
Categories of Personal Information We Collect
The following identifies the categories of personal information we collect about you (and have collected in the prior 12 months), as enumerated by the CCPA. Depending on how you use the Services, we collect the following categories of personal information through our Services:
Business or Commercial Purposes for Which We Use Your Personal Information
We collect, use, disclose, and otherwise process the personal information we collect for the business or commercial purposes described in the “How We Use Personal Information” section above.
We also collect, use, disclose, and otherwise process your personal information for the following business purposes:
Sensitive Personal Information
Our collection, use, and disclosure of sensitive personal information is generally limited to what is reasonable and proportionate for the following purposes:
Global Privacy Control
We honor your right to opt out of “sales” and “sharing” as signaled by a universal opt out signal or Global Privacy Control (“GPC”). To enable GPC, you can visit the Global Privacy Control page at https://globalprivacycontrol.org. If you download a supported browser or extension and exercise your privacy rights with GPC, we will turn off certain third-party cookies on our website after our website detects a GPC signal. If you visit our website from a different device or from a different browser on the same device, you will need to opt-out, or use an opt-out preference signal, for that browser and/or device. You can change your privacy preferences through the “Do Not Sell or Share My Personal Information” link on our homepages and as described below.
Do-Not-Track
Currently, other than approved GPC signals, our systems do not recognize browser “do-not-track” requests.
“Sales” or “Sharing” of Personal Information
The CCPA defines “sale” as disclosing or making available personal information to a third party in exchange for monetary or other valuable consideration, and “sharing” includes disclosing or making available personal information to a third party for purposes of cross-context behavioral advertising. While we do not disclose personal information to third parties in exchange for monetary compensation, we may “sell” or “share” certain identifiers, usage data, and inferences to third parties (through third-party cookies or pixel tags on our websites). We do so in order to improve and evaluate our advertising campaigns and better reach customers and prospective customers with more relevant ads and content. We do not sell or share sensitive personal information, nor do we sell or share any personal information about individuals who we know are under sixteen (16) years old.
To exercise your right to opt out of “sales” or “sharing,” you can download a supported GPC browser or extension, or you can use the “Do Not Sell or Share My Personal Information” link to toggle controls that are available through the privacy preferences page.
In this section, we describe generally how we have collected and disclosed personal information about consumers in our role as a business over the previous twelve (12) months.
Categories of Personal Information We Collect
Depending on how you use our Services, we collect the following categories of personal information through our Services: identifiers; commercial information; usage data; geolocation data; audio, video, and other electronic data; inferences; characteristics of protected classifications under California or federal law; and sensitive personal information.
Sources of Personal Information
We may collect personal information from various sources, including directly from the consumer, via automated means, from third parties, and from publicly available information. This may include collecting personal information from our affiliated companies, business partners, vendors, and service providers; third-party platforms; third-party sites and services; advertising networks; Internet service providers; data analytics providers operating systems and platforms; and social networks.
Categories of Personal Information We May “Sell” or “Share”
The categories of personal information that may be considered a “sale” or “sharing” as defined under the CCPA include certain identifiers (i.e., IP address and online identifiers), usage data, and inferences. The categories of third parties to whom we have “sold” or “shared” personal information are advertising networks, data analytics providers, operating systems and platforms, and social networks. We do so for the purposes of marketing and advertising and in order to improve and evaluate our advertising campaigns. We do not sell or share sensitive personal information, nor do we sell or share any personal information about individuals we know are under age 16.
Categories of Personal Information Disclosed for a Business Purpose
The categories of personal information we have disclosed for a business purpose include identifiers; commercial information; usage data; geolocation data; audio, video, and other electronic data; inferences; characteristics of protected classifications under California or federal law; and sensitive personal information. The categories of third parties to whom we have disclosed personal information for a business purpose may include affiliates, service providers, social media platforms, business partners, acquirers of business assets, and law enforcement and government authorities.
The CCPA provides California residents with specific rights regarding personal information. This section describes your rights under the CCPA and explains how to exercise those rights. Subject to certain exceptions, California consumers have the right to make the following requests:
Right to Know/Access
You have the right to request (up to twice per year and subject to certain exemptions), free of charge, that we disclose information about our collection, use, and disclosure of your personal information over the past twelve (12) months, including:
Right to Correct
Subject to certain exceptions, you have the right to request that we correct inaccuracies in your personal information. Individuals merely seeking update their information (for example to provide a new mailing address) may do so by following the processes described in the “Choices You Have About Our Processing of Your Personal Information” section above.
Right to Delete
Subject to certain exceptions, you have the right to request that we delete any personal information we have collected about you. After we receive your request and verify your identity, we will review your request to see if an exception requires us to retain the personal information. We will delete or de-identify personal information not subject to an applicable exception from our records and will direct our service providers to take similar action.
Right to Opt-Out of Sale/Sharing
You may have the right to opt-out of the “sale” or “sharing” of your personal information. To opt out from the sale or sharing of personal information, you can download a supported GPC browser or extension as described above or click on the “Do Not Sell or Share My Personal Information” Link on the bottom of the website homepage.
Right to Limit Use of Sensitive Personal Information
We do not engage in uses or disclosures of personal information that would trigger the right to limit use of sensitive personal information under the CCPA.
Right to Non-Discrimination
You have the right to be free from discriminatory adverse treatment for exercising these rights. We will not discriminate against you for exercising your CCPA rights.
Exercising Your Rights
If you are a California resident and would like to exercise your CCPA rights, you may do so by contacting us by phone at the toll-free number, +1 (866) 890-2810 or by filling out a Consumer Data Request Form available at https://www.campingworld.com/dar. You are not required to create an account to exercise your rights.
You can also have an authorized agent make a request at https://www.campingworld.com/dar by following the instructions therein.
We will only use personal information provided in a right to know or deletion request to review and comply with the request.
Verification of Certain Requests
Only you, or an individual legally authorized to act on your behalf, may make a request related to your personal information.
Depending on the type of request, we may request information from you in order to verify your identity. Additionally, authorized agents may be required to provide proof of their authorization, and we may also require that the relevant consumer directly verify their identity and the authority of the authorized agent. We cannot respond to your request if we are unable to verify your identity, your authority to make a request on behalf of another person, or if we cannot confirm that the personal information relates to you. In general, we will verify your request by asking you to:
California “Shine the Light” Disclosure
Under California’s “Shine the Light” law (Cal. Civ. Code § 1798.83), California residents who provide us certain personal information are entitled to request and obtain from us, free of charge, information about the personal information (if any) we have shared with third parties for their direct marketing purposes. Such requests may be made once per calendar year for information about any relevant third-party sharing in the prior calendar year. To make such a request please contact us at +1 (866) 890-2810.
This section of the Policy provides additional information for Virginia residents and applies to “personal data”, as defined in the Virginia Consumer Data Protection Act (“VCDPA”). If you are a Virginia resident, you may have the following rights under the VCDPA:
Right to Access: To confirm whether or not we are processing your personal data and to access such personal data.
Right to Obtain a Copy: You may have the right to obtain a copy of the personal data that you previously provided to us in a portable and, to the extent technically feasible, readily usable format that allows you to transmit your personal data to another controller or business where the processing is carried out by automated means.
Right to Deletion: You may have the right to delete personal data provided by or obtained about you.
Right to Opt-Out of Sale: Under the VCDPA, a “sale” includes disclosing or making available personal data to a third party in exchange for money. We do not “sell” personal data under this definition.
Right to Opt Out of Significant Profiling and Targeted Ads and: You may have the right to opt out of the processing of personal data by us for decisions that produce legal or similarly significant effects concerning you. We do not process personal data for such profiling.
To opt out of targeted advertising, please click on the “Targeted Advertising Opt Out” Link on the bottom of the website homepage.
Right to Appeal: If we decline to take action regarding your request, you have the right to appeal. We will notify you providing our reasons and instructions for how you can appeal the decision. If the appeal is denied, we will provide a way for you contact the Attorney General to submit a complaint.
If any of the rights described in the section apply to you, you may make a request by contacting us by phone at the toll-free number, +1 (866) 890-2810 or by filling out a Consumer Data Request Form available at https://www.campingworld.com/dar.
This Policy is current as of the Effective Date/Last Updated set forth above. We may change this Policy from time to time, so please be sure to check back periodically. We will post any updates to Policy here. If we make material changes to how we collect, use, and disclose the personal information we have previously collected about you, we will endeavor to provide you with notice. All changes to this Policy are effective when posted.
If you have any questions or concerns about this Policy, please contact us by using the contact information below:
CWGS Group, LLC
PO Box 6888
Englewood, CO 80155-6888
+1 (866) 890-2810